FIVE YEAR WARRANTY

Our philosophy is that a great product should not need a warranty.

When maintained well, It should just last from generation to generation without any worries.

That's the mentality we followed when we designed and developed our bikes.

But still some things are not in our hands, therefore we will need this page.

 

FIVE YEAR WARRANTY ON COMPLETE BALANS NORMAL BICYCLE

BALANS warrants to the original owner that this new BALANS bicycle shall be free of defective materials and workmanship for a period of five year from the date of original purchase and operated under normal conditions and use. During this five-year period, BALANS or any other authorized bike shop by BALANS shall repair or replace, at its sole option, all parts that are found to be defective and subject to this warranty. The original owner does not need to pay any labor charges connected with the repair or replacement of all parts.



FIVE YEAR WARRANTY ON BALANS E-BIKE BIKE PARTS
TWO YEAR ON ELECTRONICS.

BALANS warrants to the original owner that this new BALANS E-BIKE:s parts (everything except battery, motor and electronics) shall be free of defective materials and workmanship for a period of five year from the date of original purchase and operated under normal conditions and use. During this five-year period, BALANS or any other authorized bike shop by BALANS shall repair or replace, at its sole option, all parts that are found to be defective and subject to this warranty. The original owner does not need to pay any labor charges connected with the repair or replacement of all parts. The entire electronic system, motor and battery are covered by a two-year warranty, whereby accidents or consumer mistakes like shorting polarity are not covered.



NOT COVERED BY WARRENTY

• Any normal wear, for example when tire rubber or bike chain get weared out due to a lot of use.
• When the periodic maintenance are not applied.
(We recommend that the bike get a complete service and maintenance every year. But if used a lot, more than 40 minutes a day or 600 km a year, then we recommend to do a compete bike and hub maintenance and service every six month).
• When abused, and not used for it's purpose, for example using a city bike as a mountain bike, or a cargo bike and load more than it's capacity (we recommend a maximum load of 
150 kg) 
• Accidents 
• When common sense is not used

 

Dream Build | Zero to Hero

  • It all started with the wheel.

    In Malmö, Sweden, since 1995...

  • Years of repairs and testing.

    Multiple real life and lab tests.

  • Strongest, Patented Rims.

    From the Netherlands.

  • Finest Stainless Steel Spokes.

    From Belgium.

  • Combining the finest materials with the hard earned skills.

  • We even made our own tools.

    Can't reveal too much here...

  • No. 1. In Strength & Security.

    Our wheels are tested for 140 kg.
    Our competitors test for only 90 kg.

  • Offering you hand build wheels that truly "Stands" the lifetime of your bike.

    Happy Wheels.

    Happy Bike.

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